The work began with a detailed brief and stakeholder discussions, followed by the creation of a full user-flow architecture for all primary service structures. Once validated, the UX layer was built through low-fidelity wireframes covering all screens and modal interactions. After the UX framework was approved, the complete UI was developed — including screens, modal logic, and a dedicated soft-phone widget designed to support more than 20 operational states. The visual system focused on readability, interaction predictability, and alignment with typical call-center workflows. The final stage included developing a scalable design system and UI Kit, enabling consistent future expansion of the platform.